Lightning Talks 2: Customer Cornucopia!

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Tuesday, June 24th, 2014
5:00 PM to 7:00 PM

Acquiring a steady stream of new customers and retaining those you�ve earned is a vital part of a successful business. Achieving the right balance is not a dream, it must be part of a deliberate process. And the steps through that process can be easy to learn.

The Chamber and VSP Media are teaming up for another round of Lightning Talks � an informative, interactive, entertaining evening to explore ways of building yourself a better business. This time, you�ll learn how to utilize your existing customers to get new ones, and how to significantly enhance and protect your reputation and profile in this age of online exposure where word-of-mouth rules.

The event opens with a no-host bar and casual networking time with your business peers in a lovely summer patio setting, Then Lightning Talks really kicks into gear indoors with MC, Chamber CEO Kim Smythe, with an intro for the four lightning fast micro-workshops.

David Hatchman, of VSP Media, opens the evening with �Good Rep, Bad Rep�, featuring reputation management tips presented as only David can. You�ll laugh, you�ll cry (maybe not), you�ll learn a lot.

Then, renown media lawyer, Dan Burnett of Vancouver�s Owen Bird Law Corporation presents �No More Mr. Nice Guy� tells tales of online customer, and faux customer, interactions gone wrong � and what to do should it happen to you.

Nick West, Enable Business Consulting, returns to Lightning Talks with �It�s Not Me, It�s You, You, You��. Nick reviews some take home tactics you can use to ensure your prospective customers find dealing with you such a pleasure, they will be driven to give you their business.

And finally, Braden Wheatcroft of Remax Nanaimo demonstrates how your existing customers can be your most productive sales agents. He�ll show how to create a process where your clients will be delighted to refer you and drive more and more referrals.

There�s more to the event, including a chance for you to present and receive a �Lightning Evaluation� along with more networking. Book now, don't be disappointed. Tickets and information on the rest of the evening�s events are available online