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SUMMARY:Lightning Talks 2: Customer Cornucopia!
URL:http://www.harbourliving.ca/event/lightning-talks-2-customer-cornucopia/
LOCATION:Coast Bastion Inn - Malaspina Room :: 11 Bastion St. Nanaimo, 
DESCRIPTION;ENCODING=QUOTED-PRINTABLE:Acquiring a steady stream of new customers and retaining those you’ve earned is a vital part of a successful business.  Achieving the right balance is not a dream, it must be part of a deliberate process. And the steps through that process can be easy to learn.=0D=0A=
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The Chamber and VSP Media are teaming up for another round of Lightning Talks – an informative, interactive, entertaining evening to explore ways of building yourself a better business. This time, you’ll learn how to utilize your existing customers to get new ones, and how to significantly enhance and protect your reputation and profile in this age of online exposure where word-of-mouth rules.=0D=0A=
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The event opens with a no-host bar and casual networking time with your business peers in a lovely summer patio setting, Then Lightning Talks really kicks into gear indoors with MC, Chamber CEO Kim Smythe, with an intro for the four lightning fast micro-workshops.=0D=0A=
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David Hatchman, of VSP Media, opens the evening with “Good Rep, Bad Rep”, featuring reputation management tips presented as only David can. You’ll laugh, you’ll cry (maybe not), you’ll learn a lot. =0D=0A=
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Then, renown media lawyer, Dan Burnett of Vancouver’s Owen Bird Law Corporation presents “No More Mr. Nice Guy” tells tales of online customer, and faux customer, interactions gone wrong – and what to do should it happen to you.  =0D=0A=
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Nick West, Enable Business Consulting, returns to Lightning Talks with “It’s Not Me, It’s You, You, You…”. Nick reviews some take home tactics you can use to ensure your prospective customers find dealing with you such a pleasure, they will be driven to give you their business. =0D=0A=
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And finally, Braden Wheatcroft of Remax Nanaimo demonstrates how your existing customers can be your most productive sales agents. He’ll show how to create a process where your clients will be delighted to refer you and drive more and more referrals.=0D=0A=
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There’s more to the event, including a chance for you to present and receive a ‘Lightning Evaluation’ along with more networking. Book now, don't be disappointed. Tickets and information on the rest of the evening’s events are available online 
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DTEND:19700101
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