Comox Valley Chamber of Commerce: WorldHost Fundamentals Training

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Tuesday, October 8th, 2013
Evenings of October 8 & 9 from 6:30 pm to 9:30 pm

WorldHost� Fundamentals is a face-to-face workshop that teaches front-line employees the skills and techniques that comprise the basics of service professionalism.

WorldHost� Fundamentals started out as the original WorldHost� workshop created in 1985 to prepare BC�s tourism workforce to host the world at EXPO 86.

The WorldHost� Fundamentals workshop is an effective training tool for anyone who is dedicated to providing exceptional customer service.

The objectives of the WorldHost� Fundamentals workshop are:

- To provide participants with an understanding of the importance of excellent customer service skills;
- To help participants make their communication with customers more effective and efficient;
- To help participants demonstrate their attentiveness to customer needs;
- To provide participants with an understanding of the social and economic contribution that a healthy tourism industry makes to their home communities and to the province as a whole;
- To teach the five key WorldHost� Fundamental commitments that help BC�s tourism workforce �go that extra mile�. The five commitments are: Give fully, Respect everyone, Empathize with others, Excel at your job, Teamwork works.

Directions:
COURSE HELD OVER TWO EVENINGS. 6:30 - 9:30PM ON BOTH THE 8TH AND 9TH OF OCTOBER. THE CHAMBER BOARDROOM IS ACCESSED FROM OUTSIDE THE FRONT OF OUR BUILDING AT 2040 CLIFFE AVENUE IN COURTENAY. (Click here to register.)

The History of WorldHost�

Previously known as SuperHost�, WorldHost� was first introduced in 1985 to prepare BC�s tourism workforce to host the world at Expo 86. Since then, over 450,000 British Columbians have participated in WorldHost� training and helped establish BC�s world-class reputation for service.

The program�s excellence is recognized internationally. After an extensive search for the best in the world, American Express selected WorldHost� as its customer service training program for 10 Asian countries. In addition to these, tourism agencies in England, Wales, Scotland, New Zealand, Australia, Alaska, Puerto Rico, Ontario, Northwest Territories, New Brunswick, Nova Scotia, Prince Edward Island and Newfoundland also have the license rights for WorldHost�.