Communication Skills

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Tuesday, August 20th, 2019
8:00 AM to 4:30 PM

Participants will be able to identify and practice skills needed for effective communication and learn about barriers to communication. They will also learn about different communication styles and identify what their dominant style is as well as how to deal with people who have a different style of communication.

The course material also provides insight about anger and how to manage it as well as help develop the skills required to supervise others.

The course will also cover the following:

• Effective Leadership through Communication Skills

• Dealing with Difficult People, Conflict and Confrontation

• Assertive Training and Speaking Skills

• Communicating Motivation

• Communication through Body Language

• Managing a Good Impression to Clients

• Constructive Use of Anger and Persuasion Skills

• Anger and Conflict Management Skills

• Communicating Discipline and Termination

• Resolving Disputes through Communication

• How to Prepare for and Facilitate Meetings

• Communication through Writing Skills

• Drafting and Preparing Proper Reports and Correspondence

• Communicating Teamwork to Staff and Workers

To receive your CPD accredited certificate you must complete the online portion after the 2 day course.

Instructor: Fazal Bhimji, Cert. ConRes, BSc, CMed, has been involved with conflict resolution since 1991. He is an active mediator/arbitrator, a Provincial Court Mediator and a member of several mediation rosters including the BC Mediator Roster Society (Civil) and the Public Service Labour Relations Board (Fed.).

He has handled construction disputes as an arbitrator on the Better Business Bureau of Mainland BC roster as well other arbitrations for the Federal Mediation and Conciliation Service.

He is a conflict resolution coach at the JIBC Centre for Conflict Resolution and an instructor at the Centre for Leadership. He has prepared and delivered training programs for the Canadian Air Traffic Control Association and other clients in the Lower Mainland. He is in charge of training for Vancouver Control Tower.

https://icba.simplesignup.ca/4470