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SUMMARY:"Manage Your Online Reputation" Workshop
URL:http://www.harbourliving.ca/event/manage-your-online-reputation-workshop55/
LOCATION:Duncan Travelodge :: 140 Trans Canada Hwy Duncan, 
DESCRIPTION;ENCODING=QUOTED-PRINTABLE:Increasingly, travelers are bypassing traditional sources of trip information and advice and using social networks to consult sources they trust: other travelers and friends. The trend has given rise to a critical new function in tourism: online reputation management, the process of monitoring, reacting to and generating online reviews and content. =0D=0A=
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Workshop topics include: =0D=0A=
•	Why online reputation management is essential to the tourism industry=0D=0A=
•	Creating a virtuous cycle: using customer satisfaction to build loyalty and advocacy, which in turn drives reputation and demand=0D=0A=
•	Time-saving tools for listening and analyzing reviews and feedback=0D=0A=
•	Best practices for reacting and responding to reviews and feedback=0D=0A=
•	Building awareness and shaping reputation by generating reviews and content=0D=0A=
•	Examples and success stories from the travel industry in BC and beyond=0D=0A=
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Join us for a FREE 3-hour Online Reputation Management workshop - hosted by Tourism British Columbia, part of the Ministry of Jobs, Tourism and Innovation in partnership with Tourism Cowichan. =0D=0A=
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Pre-registration is a must. Please rsvp by May 28.
DTSTART:19691231
DTEND:19700101
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