Everyone agrees that the most important asset of any organization is the human asset. Thus, the all important question becomes - How much untapped potential, energy, commitment and creativity currently exists within your organization, team or department? What would it mean to your culture and bottom-line if you could learn to unleash just 10% more of the latent human potential?
=0D=0A=This course is for all managers, supervisors, team leaders or anyone who is responsible for achieving results through people and who want to bring the best out in people.
=0D=0A=Participants will deepen their understanding of motivation, engagement, delegation / empowerment and practical feedback skills in this interactive (NO role plays), high energy and thought-provoking seminar.
=0D=0A=Participants will learn proven, powerful and practical strategies and techniques that will last a life-time and can be applied the next day.
=0D=0A=Module ONE – Creating a Culture of Engagement & Teamwork
=0D=0A=- Understanding group dynamics and how to develop team synergy
=0D=0A=- The 11 characteristics of high performance teams (assessment tool)
=0D=0A=- Team meeting communications (assessment tool)
=0D=0A=- Developing clear performance expectations for the team
=0D=0A=- The four core elements of a high performance team
=0D=0A=- The most common team pitfalls and how to avoid them
=0D=0A=- The seven roles of a highly effective team leader
=0D=0A=Module TWO – Delegation & Empowerment
=0D=0A=- The principles of effective delegation
=0D=0A=- What empowerment really means and why it is so important
=0D=0A=- The complete 7 step delegation process
=0D=0A=- The risks and restrictions of empowering people
=0D=0A=- How to determine how much freedom and latitude to give an employee in terms of “how” to do a task
=0D=0A=- The vital importance of developing clear “outcome-based” performance expectations whenever possible
=0D=0A=- A tool to determine what performance feedback is appropriate to give each employee
=0D=0A=- How to teach and facilitate a process for employee problem solving to prevent reverse delegation
=0D=0A=- The essential difference between accountability and responsibility
=0D=0A=Module THREE – Core Communication Skills
=0D=0A=- How to create constructive coaching conversations (effective one-on-one communication)
=0D=0A=- How to listen so that people feel understood
=0D=0A=- How put forth ones opinion or idea in manner most likely to gain acceptance and buy-in
=0D=0A=- How to say no to some without rupturing the relationship
=0D=0A=- How disagree someone without being disagreeable
=0D=0A=- How to confront someone who’s behavior is problematic to you in a manner that minimizes defensiveness and best produces desired behavior change
=0D=0A=Module FOUR – Coaching & Feedback Skills
=0D=0A=- How to ensure what you say “sticks” with people delivering your message in a manner that optimizes clarity of understanding
=0D=0A=- The essential difference between influence and persuasion
=0D=0A=- How to plan and prepare for delivering difficult Re-directive feedback
=0D=0A=- How to deliver Re-directive feedback in a manner that no one gets hurt
=0D=0A=- The four steps and four levels of Re-directive feedback
=0D=0A=- How to deliver Re-enforcing or positive feedback in a manner that makes it meaningful
=0D=0A=Instructor: Greg Campeau has delivered over 2,400 presentations and workshops throughout North America providing strategies and solutions that support both personal and organizational success. He has established a client list that includes organizations like Finning, Lafarge, NHL Coaches Association, BC Hydro, Rogers Wireless, APEG BC, SNC Lavalin, Klohn Crippen Berger and many more.
=0D=0A=https://icba.simplesignup.ca/3966
=0D=0A=DTSTART:19691231 DTEND:19700101 END:VEVENT END:VCALENDAR